1. Introduction

Elite Guard Power Washing ("Elite Guard," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at theeliteguard.com or engage our services.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, email address, phone number, and physical address when you submit a quote request, booking, contact form, or referral.
SMS Consent Data: Whether you opted in to receive SMS communications, and the date and time of your consent.
Service Information: Details about the services you request, including property size, service type, preferred dates, and any notes you provide.
Usage Data: Information about how you interact with our website, including pages visited, time spent, and referring sources.

3. How We Use Your Information

We use the information we collect to:

Respond to your inquiries and provide requested services
Schedule and confirm service appointments
Send SMS communications (with your consent) regarding your inquiry, appointment updates, and service-related notifications
Process payments and manage your account
Improve our website and services
Comply with legal obligations

4. SMS/Text Messaging

By submitting any of our forms, you agree to receive text messages from Elite Guard Power Washing regarding your inquiry and services. Key details:

Message and data rates may apply
Message frequency varies based on your interactions
You can opt out at any time by replying STOP to any message
Reply HELP for support or contact us at (330) 737-1780
We maintain records of your consent, including the timestamp and the consent language displayed at the time of opt-in
Your consent data is never sold or shared with third parties for marketing purposes

5. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

Service providers who assist us in operating our website and delivering services (e.g., SMS delivery, email notifications)
Law enforcement or government agencies when required by law
Professional advisors such as attorneys or accountants as needed

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can control cookie preferences through your browser settings.

8. Your Rights

You have the right to:

Request access to the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Opt out of SMS communications at any time by texting STOP
Opt out of email communications via the unsubscribe link in our emails

To exercise any of these rights, contact us at kyle@theeliteguard.com or call (330) 737-1780.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated "Last updated" date. Your continued use of our website and services after changes are posted constitutes your acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy, please contact us:

Elite Guard Power Washing
Massillon, OH · Northeast Ohio
Phone: (330) 737-1780
Email: kyle@theeliteguard.com