1. Introduction

Welcome to Elite Guard. By engaging our services, you agree to the following Terms of Service, which comply with Ohio state laws, including the Ohio Consumer Sales Practices Act (CSPA).

2. Services Provided

Elite Guard offers the following services:

Pressure Washing
Gutter Cleaning
Gutter Guard Installation
Soft Washing (House & Roof)
Seasonal Holiday Lighting Services (Installation, Maintenance & Removal)

3. Scheduling and Cancellations

Appointments can be scheduled via our website or by contacting our office. Cancellations must be made at least 24 hours in advance. Failure to do so may result in a cancellation fee of $150.

4. Customer Responsibilities

Customers are responsible for:

Electrical Infrastructure & Material Costs: Ensuring all exterior electrical outlets, timers, and power supplies are fully operational, properly sealed, and weatherproofed prior to service. While routine maintenance labor is included during the active holiday season, any required replacement materials for customer-owned lighting assets—including but not limited to defective socket wiring, extensive blown bulbs, faulty LED mini lights, blown fuses, or damaged extension cords—are the responsibility of the customer and will be billed separately as a line item.
Elite Guard is not liable for any fire, electrical failure, short-circuiting, or water intrusion caused by unsealed, aged, or faulty home outlets and power sources.
Providing clear and unobstructed access to all driveways, rooflines, landscaping, and exterior areas to be serviced.
Securing pets and ensuring children are supervised during all service operations.

5. Liability and Property Protection

Elite Guard is insured and will take reasonable precautions to prevent property damage during all services performed. However, we are not liable for:

Pre-existing property deterioration (e.g., chipping paint, loose siding, oxidized surfaces, compromised mortar, or worn roof shingles).
Pre-existing defects, wiring degradation, or mechanical failure in customer-supplied lighting hardware, timers, or electrical outlets.
Improper or aged installation of gutters, exterior outlets, or roofing structures.
Acts of nature, extreme weather, or force majeure (e.g., heavy ice, windstorms, excessive snow loads, flooding, or wildlife interference causing light dislodgement or wire damage).
Vegetation damage: While we take precautions to minimize overspray and runoff during soft washing and pressure cleaning operations, certain cleaning agents (including algaecides) may cause minor temporary stress or discoloration to surrounding foliage. By engaging Elite Guard, the customer acknowledges this inherent risk and agrees not to hold Elite Guard liable for vegetation damage resulting from standard service performance.

6. SMS Communication Consent

By providing your phone number, you consent to receive SMS communications from Elite Guard, including appointment updates, service reminders, special promotional offers, and customer support interactions. Message and data rates may apply. Message frequency varies. Text HELP for support or STOP to opt out at any time.

7. Right to Cancel

Under Ohio law, consumers may have the right to cancel certain home service contracts within a specific statutory window (e.g., door-to-door sales contracts canceled within three business days). Please refer to the Ohio Attorney General's Office for complete statutory guidelines.

8. Dispute Resolution

Any disputes arising under or relating to this agreement will be governed by and construed in accordance with the laws of the State of Ohio. Unresolved disputes shall be submitted exclusively to courts of competent jurisdiction within Ohio.

9. Payment Terms and Late Fees

Payment for services rendered by Elite Guard is due upon invoice receipt unless alternative payment schedules are specified in writing.

Late Payment Assessment: Payments remaining unpaid past the due date will incur a late fee of $50 for every 7 calendar days the account remains outstanding, up to the maximum limit permitted by Ohio state law.
Service Suspension: Elite Guard reserves the right to pause ongoing maintenance, cancel upcoming appointments, or delay seasonal takedowns if an account balance is overdue. Continued non-payment may result in third-party collections or legal action.

10. Changes to Terms

Elite Guard reserves the right to update or modify these Terms of Service at any time. Current terms will remain accessible via our official web portal, and continued engagement of our services constitutes full acceptance of updated terms.

11. Service Area and Pricing

Elite Guard, LLC serves Massillon, Ohio and communities within about 30 miles, with the same pricing throughout the service area.

If a quote needs to change after we see the property (for example, the job differs from what was described), Elite Guard, LLC will contact the customer before scheduling. Communication will be attempted first by phone call, then by text message or email if the customer cannot be reached by phone. If we are unable to reach the customer and receive confirmation within 24 hours of the initial contact attempt, the service will be canceled and no charges will be incurred.

12. Roof Washing Disclaimer and Treatment Policy

Elite Guard utilizes a soft washing method to treat and clean roofing surfaces. Please note that not all moss will be immediately removed during the initial treatment, as it can embed itself beneath shingles and within the granules. Our team will thoroughly treat affected areas using industry-standard solutions, causing all organic growth to turn white and begin breaking down. Over time, with the assistance of natural rainfall, these organics will gradually wash away.

If visible moss or algae remains untreated after the initial application, Elite Guard will return to perform a follow-up treatment at no additional charge within 6 months of the original service date. Requests for retreatment must be made within this 6-month window.

Elite Guard, LLC reserves the right to modify or cancel this retreatment policy at any time and at its sole discretion.

13. Digital Tools and Intellectual Property

The Elite Guard holiday lighting visualizer, exterior surface checker, cleaning visualizer, their workflows, generated previews, written recommendations, branding, and related website content are proprietary to Elite Guard, LLC and are provided only for homeowners evaluating Elite Guard services.

Commercial reuse, resale, white-labeling, copying, framing, automated scraping, reverse engineering, prompt extraction, circumvention of access controls, or use of these tools through an unauthorized website, application, or automated system is prohibited without prior written permission from Elite Guard, LLC. Generated previews are illustrative planning materials, not guarantees of final service results, and Elite Guard branding or watermarks may not be removed or obscured.